The iPhone or The iPhone
Quick!!!
Everyone who contributes to MCOJ. Let’s invent an “iSomething” and sue Apple for stealing our Trademark.
July 11, 2007
United Despairlines, Fini
The epic saga of our journey home has finally come to an end. Highlights of the final day:
- Wednesday, 7/11 - We arrived at O’Hare (ORD) 2 hours before our scheduled departure time. I went to claim our tickets at the oh-so-familiar eCheck-In Kiosk of my beloved United Airlines. I inserted an ID card as always and discovered that my name changed from “Michael Soliman” to “Mohey Soliman”. I canceled out of that flow and started over. Same result. I tried a different tactic, using our reservation #, and got to a system error page, “Call Customer Support.”
- I called Customer Support and thankfully get connected to a higher tiered call center (read: local). The guy assured me he can fix the problem. I tried the flow again and got further in the order. Thinking I was a-okay, I thanked the CSR and ended the call. Of course, when it came time to print the boarding passes, the kiosk I was at was out of paper.
- We get our passes and go through security. I’m so familiar with O’Hare security protocol and the actual TSA employees it’s ridiculous.
- We found out our flight was about 30 minutes delayed.
- Luckily everything was fairly smooth sailing from Chicago to San Diego, then San Diego to San Francisco, and finally San Francisco to San Luis Obispo.
- As icing on the cake, we still needed to claim our locked up baggage (which was delivered on Sunday). The line to customer service had only about 5 people in it. No problem, right? This is nothing like the lines we dealt with this whole week, right?
- Fast forward 30 minutes and nobody has moved.
- Finally, a janitor approaches us and starts talking with us. We explain to him that we just want to get our luggage. He says, “Oh really? Well I can help you with that.” He does.
Now we’re home. Avoid United Airlines if you can.
