沙巴体育怎么玩

Specialist - Contact Center Solution (FTC)

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  • Company: du
  • Employment Type: Full Time
  • Education Level: Bachelor
  • Job Type: IT

Job Summary

沙巴体育怎么玩the purpose of this position is to support manager – contact center solution for delivery and management of ussd and sms channels and to ensure its maintenance and health after deployment.

execute advance data analysis to capture customer journey and propose effective measures and clear action to improve ussd and sms channels health and performance.

Minimum Education

  • Minimum Bachelor degree in Computer Science / Engineering or equivalent domain.
  • Master degree is preferred.

Minimum Experience

minimum of 2 to 3 years relevant experience within ict / telecoms/ banking sectors including minimum of 1 to 2 years’ experience in ussd and sms channel, customer journey, data analysis and service improvements.

Knowledge And Skills

  • Experience in USSD and SMS (protocol, Gateways, Integration) is mandatory.
  • Experience in SMS charging services is an advantage.
  • Hands on experience in Web Services, Databases and client/server applications is an advantage.

About Company

沙巴体育怎么玩ever since we opened for business in 2006, we have worked hard to enhance and expand our bouquet of services in an industry that is at the heart of economic and social transformation. bringing people and businesses together is what we do best, offering mobile and fixed telephony, broadband connectivity and iptv services to people, homes and businesses all over the uae. we also provide carrier services, a data hub, internet exchange facilities and satellite services for broadcasters.

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